Citizen Relationship Management System

Citizen Relationship Management Solution enables government agencies to interact efficiently with citizens, handling requests, complaints, and providing information and public services. This system enhances transparency, improves service quality, and creates a direct communication channel between the government and its citizens.

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Citizen Relationship Management System

Citizen Relationship Management Solution enables government agencies to interact efficiently with citizens, handling requests, complaints, and providing information and public services. This system enhances transparency, improves service quality, and creates a direct communication channel between the government and its citizens.

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Summary

Effectively track, manage information, and respond to citizen inquiries, while enhancing public service quality and citizen satisfaction.


  • Citizen Information Management.
  • Request Tracking and Handling.
  • Response and Interaction.
  • Reporting and Analysis.

The system is designed to fully comply with security and privacy standards in Vietnam (Decree 13/2023/ND-CP) as well as current global regulations. The software fully meets the GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act) standards. The development process of software products at NSTS is managed, guided, and complies with ISO 27701 standards for privacy regulation compliance.

The system allows for batch Import & Export of data in various formats (.csv, .xls, .xlsx...).

The system allows for scheduling automatic periodic backups with various policies (full, incremental, differential, etc.) to meet user requirements...

Store and manage contact information and citizen profiles, making it easy to access and update.

Manage and track citizen requests, ensuring they are addressed promptly and efficiently

Fully compliant with the 'Vietnam E-Government Architecture' framework version 2.0.

Fully compliant with the information technology application standards as per Circular No. 39/2017/TT-BTTTT dated December 15, 2017, issued by the Ministry of Information and Communications, which promulgates the list of technical standards for IT application in state agencies.

Main modules

Citizen Information Management Module

Organize and manage the citizen information database, including interaction history and requests.

Request Management Module

Track, manage, and handle citizen requests, ensuring efficiency and transparency.

Response and Interaction Module

Support quick responses and direct interactions with citizens across multiple communication channels.

Advanced modules

Dashboard

The Dashboard module in a software system is a powerful visual tool that enables users to monitor and manage critical information effectively. Dashboards provide an overview of data and key performance indicators (KPIs) through customizable charts, graphs, and reports. It allows users to quickly grasp operational status, track progress, and make timely decisions based on real-time data. With the capability to integrate and display data from various sources, the Dashboard module is an essential tool for organization management and operations.

Report

The Reporting module in a software system is a crucial tool that enables users to create, manage, and analyze detailed reports on operational data. With the ability to generate customized reports based on various criteria, this module allows users to easily track performance metrics, trends, and other critical data. Additionally, the Reporting module supports exporting reports in multiple formats such as PDF, Excel, making it convenient and efficient to share information. It is an indispensable tool for decision-making and optimizing business operations.

Integration Management

The Integration Management module in a software system enables the synchronization and connection of different systems, applications, or services, creating a seamless and efficient working environment. With this module, users can easily integrate data from various sources, ensuring that all system components work in harmony and support each other. This module provides flexible tools and APIs that allow for expansion and enhancement of functionality without needing to alter the core system architecture. This helps businesses optimize workflows and improve information management capabilities.

Core modules

Catalog management

Managing system catalogs, including but not limited to: Country, Region, behavior type, document type, document classification, unit...

User Account Management

Managing user accounts, organizational units, unit members, and their corresponding access scopes.

Configuration Management

Managing system configuration, application configuration, user configuration, and organizational unit configuration on the system.

Alert Management

Managing user alerts on the system through various methods:, Push messages, web, app, email...

Notification Management

Managing user notifications through various channels, to deliver timely and accurate information to each user.

500+ Specific functions

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Questions & Answers

The Citizen Relationship Management (CRM) Solution for government sectors is a comprehensive system designed to optimize the interaction and management of citizen relations. This system allows government agencies to effectively track, manage information, and respond to citizen inquiries, while enhancing public service quality and citizen satisfaction.

The software system is deployed on a web server environment with configuration requirements depending on the number of users and the amount of data. If customers do not have their own server or are not ready for deployment, the system can be implemented on servers of NSTS infrastructure. Please contact us for more detailed information.

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The software is designed with a microservices-oriented architecture, featuring available APIs to support integration and expansion, either immediately or in the future. Integration and expansion can be implemented easily without the need to redesign or change the system or software architecture.

NSTS's solutions and software systems are designed with a user-centered approach. Therefore, the features and user experiences are optimized and simplified as much as possible for the user. Additionally, NSTS provides detailed documentation and training courses to help users quickly get up to speed and effectively utilize the software.

The service cost is calculated based on the system scale, number of users, data volume, and additional services. Please contact us for more detailed information. CONTACT HERE.

The software is deployed on a web platform and supports most modern browsers (Safari, Chrome, Firefox, Opera...) and operating systems (MacOS, Windows, Linux Desktop, Android, iOS, iPadOS...).

NSTS's software solutions come with a standard 12-month warranty. Standard support channels are available via email and phone (8 hours/day, 5 days/week, excluding holidays and official days off). For enhanced support packages (Next-Day Support, 24/7 Support, Onsite Support), please contact us for more details.

User manuals for software solutions are typically provided along with the solution. Users can refer to these manuals and use them as a resource during their usage.

NSTS's solutions and software are designed to fully comply with global security and privacy standards. The software meets GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act) standards. The development process of NSTS software products is managed, guided, and compliant with ISO 27701 standards for privacy regulation compliance.

NSTS's software solutions are designed with a microservices architecture orientation and come with ready APIs for expansion and integration. As a result, expanding and integrating with other systems is 'Extremely Easy.' The diverse and flexible integration mechanisms provide users with more options.

Most of NSTS's software solutions are available for trial. Please contact us or Request a Trial HERE!

The software officially supports several popular languages: English, Vietnamese, and soon-to-be-supported languages including French, Russian, and Spanish. If additional languages are required, please contact us HERE!

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Members of NSTS are gathered from major technology corporations and lecturers from top educational institutions. Young experts with enthusiasm and extensive experience in various 'battles' master the technology to build, deploy, and develop solutions quickly and solidly.

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